Professional engineer providing technical support for industrial vacuum pump systems
Professional Technical Support Since 2016 15+ Years Experience

Technical Support

Complete Installation, Maintenance & Troubleshooting Services

24/7
Emergency Hotline
12h
Response Time
15+
Years Experience
100%
Genuine Parts
Full-Cycle Support

Scope of Technical Support

Our technical team provides full-cycle support for overseas customers — from model selection and installation guidance to long-term maintenance and troubleshooting.

All services are provided remotely by experienced engineers to ensure your equipment runs efficiently and reliably.

1h
Response Time
24/7
Availability
Professional engineer providing remote installation guidance for vacuum pump systems

Remote Installation Guidance

Step 1

We provide detailed installation manuals, connection diagrams, and startup videos for every unit.

Our engineers can assist you online during commissioning to ensure correct piping, wiring, and system operation.

Technical consultation and model selection for industrial vacuum systems

Technical Consultation & Model Selection

Step 2

Not sure which model fits your system?

Our engineers help you select the right vacuum pump or blower based on your process parameters, required flow rate, and working pressure. We can also assist in system design optimization for energy efficiency.

Maintenance service and genuine spare parts for vacuum pump systems

Maintenance & Spare Parts Support

Step 3

We offer clear maintenance schedules and video tutorials for routine service.

Genuine spare parts and filter kits can be shipped globally to keep your system operating continuously.

Online troubleshooting and remote diagnosis for industrial equipment

Online Troubleshooting & After-Sales Service

24/7

Our technical team provides 1-on-1 remote diagnosis via email, video call, or WhatsApp. Most issues can be resolved quickly through online inspection and parameter adjustment.

Service Guarantee

We guarantee a technical response within 1 hour for all overseas customers.

Comprehensive Documentation

Technical Resources Available

Complete technical documentation to support your equipment throughout its lifecycle

Installation Manuals

Detailed step-by-step installation guides with connection diagrams, piping layouts, and electrical wiring instructions.

Installation manual documentation

Operation Manuals

Complete user operation guides covering startup procedures, daily operation, parameter settings, and safety protocols.

Operation manual and procedures

Maintenance Schedules

Preventive maintenance plans with service intervals, inspection checklists, and lubrication-free maintenance guidelines.

Maintenance schedule and service

Technical Data Sheets

Comprehensive technical specifications including performance curves, dimensions, power requirements, and operating parameters.

Technical specifications and data

Troubleshooting Guides

Quick diagnosis guides for common issues, error codes, symptom analysis, and step-by-step resolution procedures.

Troubleshooting and diagnostics

CAD Drawings

2D and 3D equipment drawings in multiple formats for system integration, space planning, and engineering design.

CAD drawings and technical blueprints
Frequently Asked Questions

Common Technical Questions

Find answers to frequently asked questions about oil-free vacuum pump and screw blower maintenance, operation, and technical support

We recommend checking the inlet air filter every 2 months and performing a full inspection every 6 months. For high-dust environments, filter inspection should be done monthly. As oil-free equipment, no lubrication is required, which significantly reduces maintenance complexity compared to traditional pumps.

First, check the inlet air filter for blockage and verify that all system piping connections are tight with no air leaks. If the issue persists, check the following:

  • Verify the motor is running at the correct speed
  • Inspect discharge valve operation
  • Contact our engineers for remote diagnosis if needed

Yes. Our control panels support standard Modbus RTU/TCP communication protocols and 4-20mA analog signal output. We can integrate with most industrial automation systems including Siemens, Allen-Bradley, and Mitsubishi PLCs. Our engineers can provide wiring diagrams and protocol documentation during installation.

Standard spare parts (filters, seals, sensors) are typically shipped within 2-3 business days via DHL or FedEx, with delivery in 5-7 days to most international locations. For urgent situations, we offer express shipping with 3-4 day delivery. Major components may require 2-3 weeks depending on availability and customs clearance.

Our technical team provides multiple remote support channels:

  • Email support with response within 1 hour during business hours
  • Video calls via WhatsApp, Zoom, or Teams for visual diagnosis
  • Screen sharing for parameter adjustment guidance
  • 24/7 emergency hotline for critical issues

All our technical manuals are available in English and Chinese. For other languages, we can provide translated versions for major markets upon request. Our technical support team includes multilingual engineers who can communicate in English, Chinese, Spanish, and basic technical terminology in other languages.

Still have technical questions? Our experienced engineers are ready to help.

Expert Engineering Team

Our Support Team 15+ Years Average Experience

Dedicated technical engineers with extensive expertise in oil-free vacuum systems, providing professional support to customers worldwide.

Engineers inspecting vacuum pump systems in factory
Technical team providing equipment maintenance support

Certified Engineers

Professional certifications in vacuum technology, system design, and industrial automation

Multilingual Support

Technical assistance available in English, Chinese, Spanish, and other languages

Global Coverage

Remote support and service network covering major industrial regions worldwide

15+
Years Experience
50+
Engineers
1000+
Projects Completed
24/7
Support Available
Get in Touch

Request Technical Support

Submit your inquiry and our engineers will respond within 1 hour during business hours

24/7 Available

Contact Our Technical Team

Our experienced engineers are ready to provide professional technical support for your vacuum pump and blower systems.

Email Support

support@shichang.com

Response within 1 hour

WhatsApp Support

+86 138 0000 0000

Instant messaging available

Business Hours

Monday - Friday

9:00 AM - 6:00 PM (GMT+8)

All inquiries are handled confidentially by our certified technical engineers with 15+ years of experience

Online Form

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