Technical Support
Complete Installation, Maintenance & Troubleshooting Services
Scope of Technical Support
Our technical team provides full-cycle support for overseas customers — from model selection and installation guidance to long-term maintenance and troubleshooting.
All services are provided remotely by experienced engineers to ensure your equipment runs efficiently and reliably.
Technical Resources Available
Complete technical documentation to support your equipment throughout its lifecycle
Installation Manuals
Detailed step-by-step installation guides with connection diagrams, piping layouts, and electrical wiring instructions.
Operation Manuals
Complete user operation guides covering startup procedures, daily operation, parameter settings, and safety protocols.
Maintenance Schedules
Preventive maintenance plans with service intervals, inspection checklists, and lubrication-free maintenance guidelines.
Technical Data Sheets
Comprehensive technical specifications including performance curves, dimensions, power requirements, and operating parameters.
Troubleshooting Guides
Quick diagnosis guides for common issues, error codes, symptom analysis, and step-by-step resolution procedures.
CAD Drawings
2D and 3D equipment drawings in multiple formats for system integration, space planning, and engineering design.
Common Technical Questions
Find answers to frequently asked questions about oil-free vacuum pump and screw blower maintenance, operation, and technical support
We recommend checking the inlet air filter every 2 months and performing a full inspection every 6 months. For high-dust environments, filter inspection should be done monthly. As oil-free equipment, no lubrication is required, which significantly reduces maintenance complexity compared to traditional pumps.
First, check the inlet air filter for blockage and verify that all system piping connections are tight with no air leaks. If the issue persists, check the following:
- • Verify the motor is running at the correct speed
- • Inspect discharge valve operation
- • Contact our engineers for remote diagnosis if needed
Yes. Our control panels support standard Modbus RTU/TCP communication protocols and 4-20mA analog signal output. We can integrate with most industrial automation systems including Siemens, Allen-Bradley, and Mitsubishi PLCs. Our engineers can provide wiring diagrams and protocol documentation during installation.
Standard spare parts (filters, seals, sensors) are typically shipped within 2-3 business days via DHL or FedEx, with delivery in 5-7 days to most international locations. For urgent situations, we offer express shipping with 3-4 day delivery. Major components may require 2-3 weeks depending on availability and customs clearance.
Our technical team provides multiple remote support channels:
- • Email support with response within 1 hour during business hours
- • Video calls via WhatsApp, Zoom, or Teams for visual diagnosis
- • Screen sharing for parameter adjustment guidance
- • 24/7 emergency hotline for critical issues
All our technical manuals are available in English and Chinese. For other languages, we can provide translated versions for major markets upon request. Our technical support team includes multilingual engineers who can communicate in English, Chinese, Spanish, and basic technical terminology in other languages.
Still have technical questions? Our experienced engineers are ready to help.
Our Support Team 15+ Years Average Experience
Dedicated technical engineers with extensive expertise in oil-free vacuum systems, providing professional support to customers worldwide.
Certified Engineers
Professional certifications in vacuum technology, system design, and industrial automation
Multilingual Support
Technical assistance available in English, Chinese, Spanish, and other languages
Global Coverage
Remote support and service network covering major industrial regions worldwide
Request Technical Support
Submit your inquiry and our engineers will respond within 1 hour during business hours
Contact Our Technical Team
Our experienced engineers are ready to provide professional technical support for your vacuum pump and blower systems.
Email Support
support@shichang.com
Response within 1 hour
WhatsApp Support
+86 138 0000 0000
Instant messaging available
Business Hours
Monday - Friday
9:00 AM - 6:00 PM (GMT+8)
All inquiries are handled confidentially by our certified technical engineers with 15+ years of experience
Send Your Technical Inquiry
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